Monday, December 23, 2013

What investors wish you knew about how to get their backing

Pitching investors requires a targeted approach. Why ask an investor focused on biotech to fund a consumer electronics startup? It turns out investors wish startups knew more about what piques their imagination, too. We asked a handful of top investors in Chicago to break down how changes in the funding climate have impacted what they want to hear from founders with big ideas.

Answer? It’s a good time to be focused.

Chicago venture capitalists say inconsistent returns have pushed some investors out and made those remaining more choosy about the startups they support, while angel investors say their smaller investment pots make them selective to begin with. The retreat of individual venture capitalists has meant fewer investments and more frequent funding gaps between investment stages — and more competition for the investment dollars that remain.

Tuesday, December 17, 2013

Lynda.com comes to the Evanston Public Library

Online software training by Lynda.com

Lynda.com provides a wide variety of online video training.  What can Lynda.com do for you, and your employees?

  • Learn how to retouch photos, design web sites, record songs, create spreadsheets, animate 3D graphics, and more.
  • Refresh your computer skills or learn something new--including Microsoft products.
  • Access all 2,286 courses, with more added every week.
  • Watch anywhere—on Macs, PCs, tablets, and smartphones.

EPL cardholders can start learning from home today!  In the library, Lynda.com is available to anyone.

Thursday, December 12, 2013

The New York Times Business Bestsellers December 2013



December 8, 2013
This Month    Business Books
1
LEAN IN, by Sheryl Sandberg with Nell Scovell. (Knopf.) The chief operating officer of Facebook urges women to pursue their careers without ambivalence. (Also available as a downloadable eBook, a downloadable Audiobook, and as an Audiobook on CD.)
2
OUTLIERS, by Malcolm Gladwell. (Back Bay/Little, Brown.) Why some people succeed — it has to do with luck and opportunities as well as talent. (Also available as a downloadable eBook, a downloadable Audiobook, and as an Audiobook on CD.)
3
GROUNDED, by Bob Rosen. (Jossey-Bass.) How leaders can stay rooted and become more self-aware by focusing on six powerful personal forces.
4 * DOT COMPLICATED, by Randi Zuckerberg. (HarperOne/HarperCollins.) Observations on the uses and abuses of social media and technology.
5
EVERYTHING STORE, by Brad Stone. (Little, Brown.) The story of Jeff Bezos and Amazon.
6
THINKING, FAST AND SLOW, by Daniel Kahneman. (Farrar, Straus & Giroux.) The winner of the Nobel in economic science discusses how we make choices in business and personal life. (Also available as a downloadable Audiobook and as an Audiobook on CD.)
7
EXTORTION, by Peter Schweizer. (Houghton Mifflin Harcourt.) A Hoover institution fellow argues that politicians shape legislation in order to extract donations.
8
DUCK COMMANDERS, by Willie and Korie Robertson with Mark Schlabach. (Howard Books.) Behind the scenes at the A&E show “Duck Dynasty.”
9 * HATCHING TWITTER, by Nick Bilton. (Portfolio/Penguin.) An account of how Twitter came to be focuses on its four founders.
10
THE TIPPING POINT, by Malcolm Gladwell. (Back Bay/Little, Brown.) How and why certain products and ideas become fads. (Also available as a downloadable eBook, a downloadable Audiobook, and as an Audiobook on CD.)

A version of this Best Sellers report appears in the December 8, 2013 issue of The New York Times Book Review. Rankings on weekly lists reflect sales for the week ending November 23, 2013.

Wednesday, November 27, 2013

NYT Best Selling Business Books November 2013



November 10, 2013; Hardcover




1
LEAN IN, by Sheryl Sandberg with Nell Scovell. (Knopf.) The chief operating officer of Facebook urges women to pursue their careers without ambivalence. Also available as an Audiobook on CD, an  eBook, and a downloadable Audiobook
2
OUTLIERS, by Malcolm Gladwell. (Back Bay/Little, Brown.) Why some people succeed — it has to do with luck and opportunities as well as talent. Also available as an Audiobook on CD, an eBook, and a downloadable Audiobook.
3
EXTORTION, by Peter Schweizer. (Houghton Mifflin Harcourt.) A Hoover institution fellow argues that politicians shape legislation in order to extract donations.
4
THE EVERYTHING STORE, by Brad Stone. (Little, Brown.) The story of Jeff Bezos and Amazon.
5
FOCUS, by Daniel Goleman. (Harper.) The author of “Emotional Intelligence” relies on research on attention to argue that high achievement requires three kinds of focus.
6
HUNDRED PERCENTERS, by Mark Murphy. (McGraw-Hill Education.) Challenging employees to perform at their highest level. (†)(Not currently held by EPL)
7
DO YOU SPEAK SHOE LOVER?, by Linda Meadow. (Wiley.) Stories from customers and employees of the shoe retailer DSW. (†)(Not currently held by EPL.)

8
CATERPILLAR WAY, by Craig T. Bouchard and James V. Koch. (McGraw-Hill Education.) A biography of Caterpillar Inc., as a tale of successful business management. (†) (Not currently held by any CCS library)
9
THINKING, FAST AND SLOW, by Daniel Kahneman. (Farrar, Straus & Giroux.) The winner of the Nobel in economic science discusses how we make choices in business and personal life. (Also available as an Audiobook on CD, and as a downloadable Audiobook.)
10
STEVE JOBS, by Walter Isaacson. (Simon & Schuster.) A biography of the entrepreneur, based on 40 interviews with Jobs conducted over two years. (Also available in Spanish, and as an Audiobook on CD.

About the Best Sellers

A version of this Best Sellers report appears in the November 3, 2013 issue of The New York Times Book Review. Rankings on weekly lists reflect sales for the week ending October 26, 2013.

Sunday, November 17, 2013

Small Business Reception at the Evanston Public Library

Monday, November 18, 5 pm, Community Meeting Room, Main Library 

titleInSync Consulting Services, Inc. is sponsoring a reception and networking event for small business owners. Lindsey Croasdale of the Shriver Center will deliver the keynote address, focusing on the Affordable Care Act and what it means for small business.  Light refreshments will be served.  Call the Reference Desk at 847-448-8630 for more information.

Thursday, October 24, 2013

New York Times Business Best Sellers for October 2013


October 13, 2013


Hardcover Business Books
1
LEAN IN, by Sheryl Sandberg with Nell Scovell. (Knopf.) The chief operating officer of Facebook urges women to pursue their careers without ambivalence.[Also available as a downloadable eBook, and as a downloadable audiobook.]
2
DUCK COMMANDERS, by Willie and Korie Robertson with Mark Schlabach. (Howard Books.) Behind the scenes at the A&E show “Duck Dynasty.”
3
BEFORE HAPPINESS, by Shawn Achor. (Crown Business.) Five tips for achieving positivity.
4
LOOPTAIL, by Bruce Poon Tip. (Business Plus.) A vision for linking social responsibility and business practices, from the founder of the travel company G Adventures.[Currently not held by the Evanston Public Library.]
5
GREAT WORK, by David Sturt. (McGraw-Hill.) Five skills that help people innovate, make a difference and garner attention for their work. (†) [Currently not held by the Evanston Public Library.]
6
MISSION IN A BOTTLE, by Seth Goldman and Barry Nalebuff. (Crown Business.) The founders of Honest Tea tell the story of how they created their business, including lessons for those who would follow in their path. With illustrations by Sungyoon Choi.
7
SYSTEM, by Jeff Benedict and Armen Keteyian. (Doubleday.) The corruption and abuse behind big-time N.C.A.A. college football. [Currently not held by the Evanston Public Library.]
8
YOU FIRST, by Liane Davey. (Wiley.) A plan for transforming your team into a happier, more productive group.
9
VALUE OF DEBT, by Thomas J. Anderson. (Wiley.) An argument that debt can provide long-term benefits in the management of individual and family wealth. [Currently not held by the Evanston Public Library.]
10
THE POWER OF HABIT, by Charles Duhigg. (Random House.) A Times reporter’s account of the science behind how we form, and break, habits. [Also available as a downloadable eBook, a downloadable Audiobook, and on CD.]
11
STRENGTHS-BASED LEADERSHIP, by Tom Rath and Barry Conchie. (Gallup.) Three keys to being a more effective leader. (†)[Currently not held by the Evanston Public Library.]
12
TOTAL MONEY MAKEOVER, by Dave Ramsey. (Thomas Nelson.) Debt reduction and fiscal fitness for families, by the radio talk-show host. (†)
13
WINNING FROM WITHIN, by Erica Ariel Fox. (HarperBusiness.) How you get in your own way and what to do about it.
14
LEAN STARTUP, by Eric Ries. (Crown Business.) An approach to creating start-up companies inspired by lean manufacturing methods. (†)
15
4-HOUR WORKWEEK, by Timothy Ferriss. (Crown.) Reconstructing your life so that it isn't all about work. (†) [Also available as a downloadable eBook.]
About the Best Sellers
A version of this list appears in the October 13, 2013 Sunday Business section of The New York Times. Rankings reflect sales for September 2013.
An asterisk (*) indicates that a book's sales are barely distinguishable from those of the book above. A dagger (†) indicates that some bookstores report receiving bulk orders.

Sunday, August 25, 2013

The New York Times Business Books: Current Bestsellers


August 11, 2013
This Month    Hardcover Business Books
1
LEAN IN, by Sheryl Sandberg with Nell Scovell. (Knopf.) The chief operating officer of Facebook urges women to pursue their careers without ambivalence.
2
THE DUCK COMMANDER FAMILY, by Willie and Korie Robertson with Mark Schlabach. (Howard Books.) Behind the scenes at the A&E show “Duck Dynasty.”
3
ELEVEN RINGS, by Phil Jackson and Hugh Delehanty. (Penguin Press.) An autobiography by the coach who led the Chicago Bulls and the Los Angeles Lakers to multiple N.B.A. championships.
4
BREAKPOINT, by Jeff Stibel. (Palgrave Macmillan.) A neuroscientist and entrepreneur shows how the brain can act as a guide to understanding the future of the internet. (†)
5
THE POWER OF HABIT, by Charles Duhigg. (Random House.) A Times reporter’s account of the science behind how we form, and break, habits. (Also available on CDs;  as a downloadable eBook; and as a downloadable AudioBook.)
6
ONE THING, by Gary Keller with Jay Papasan. (Bard.) Narrowing your concentration and becoming more productive. (†)

Wednesday, August 21, 2013

Customer Service Star #5: Visual Effects

Title: Visual Effects: A clear vision
Author(s): Lisa Bertagnoli
Source: Crain's Chicago Business. 35.40 (Oct. 1, 2012): p0022.

Full Text: COPYRIGHT 2012 Crain Communications, Inc.
Full Text: 
Byline: Lisa Bertagnoli
Chet Steinmetz knows what customers are looking for in eyeglass frames before they do.
Correction: Dr. Steinmetz, an optometrist and owner of Visual Effects eyewear boutique in the Clybourn Corridor, knows what he would like to see on customers' faces, minutes after they walk in the door.
Dr. Steinmetz, 56, embodies a lesser-known principle of supreme customer service: You can't be all things to all people. "I have strong opinions," he concedes, and those opinions have earned him loyal fans--and customers who walk away frustrated, vowing never to return.
For him, the most enjoyable part of his practice is stepping onto the sales floor--1,150 square feet of 1980s-style glitter and silver, its glass shelves lined with stylish, expensive eyewear--and helping customers choose new glasses. He schedules appointments every hour, rather than every half-hour, to give himself and customers ample time to sort through options.
 
Dr. Steinmetz describes his practice as "an art and a science--the science is the eye exam, what I do in the white coat, and the art is being able to look at someone's face and decide what would look good on that face." Although he employs two opticians, Dr. Steinmetz helps customers decide which frames to buy. "What I do out here is as enjoyable as the eye exam," he says.

Tuesday, August 20, 2013

Customer Service Star #4: RL

Title: RL: Classic style rewards its regulars
Author(s): Lisa Bertagnoli
Source: Crain's Chicago Business. 35.40 (Oct. 1, 2012): p0017.
Full Text: 
Byline: Lisa Bertagnoli
The service at RL, the restaurant adjacent to the Ralph Lauren boutique on North Michigan Avenue, is smooth as a perfect Hollandaise. Captains, waiters and busers glide around the room, taking orders, refilling water glasses and coffee cups, dropping checks, doing whatever needs to be done. Customers seated at the white-clothed tables get whatever they want, whether it's cottage cheese (it's not on the menu), sauce on the side or half a club sandwich.
Overseeing the clubby dining room is Rich Varnes, RL's general manager since 2001. Elegantly clad in a Ralph Lauren suit, he patrols the room, greeting regulars, picking up stray napkins, brushing microscopic bread crumbs from tables, changing light bulbs if need be, and listening, always listening, to customers. When some regulars told Mr. Varnes that they disliked leaving the restaurant smelling like cooked meat, he decreed that steak Diane, a signature dish traditionally prepared tableside, would be cooked in the kitchen instead.
Mr. Varnes, 48, delights in upending popular notions of customer service, and these upside-down notions anchor the service philosophy at RL.
To start, he's hardly a boss. "I'm a servant," Mr. Varnes says. "They put me in a suit and call me a GM but I'm a servant." Customers, he insists, are customers: To Mr. Varnes, the euphemism "guest" symbolizes how "watered down" restaurant service has become.
Waiters at RL are waiters. They aren't anybody's buddy, and they certainly aren't salespeople. RL waiters do not "up sell," that is, suggest appetizers, desserts, top-shelf liquor or side dishes. Waiters, in fact, are judged not by sales but by how many people ask to sit in their sections. "That's the Holy Grail of service for us," Mr. Varnes says.
"That's smart," says Bonnie Riggs, a Rosemont-based restaurant industry analyst at NPD Group Inc. "Customers don't want to be pressured. They want to be in the driver's seat."
At RL, they are. The restaurant's back-to-old-fashioned-basics approach to service, paired with meticulous attention to detail, has earned it an army of regulars. Locals, as Mr. Varnes calls frequent customers, account for 70 percent of business. They are seated where they want without asking: Mr. Varnes, who reviews the reservation list every day, knows to place friendly ladies who lunch near each other, business competitors and some politicians, far apart.

Thursday, August 15, 2013

Customer Service Star #3: Vive La Femme

DISCLOSURE:  Vive la Femme announced last week that they are closing.  

Title: Vive la Femme: Be the customer
Source: Crain's Chicago Business. 35.40 (Oct. 1, 2012): p0023.

Full Text: COPYRIGHT 2012 Crain Communications, Inc.
Full Text: 
Byline: Lisa Bertagnoli
Stephanie Sack, owner of Vive la Femme, a plus-size clothing boutique in Bucktown, has developed a cult following among women like Myisha Hill.
"Stephanie understands us," says Ms. Hill, 30, founder of Plus Fashion Week Chicago, a fall expo for designers and retailers. "Stephanie makes women feel good in their own skin."  No wonder. Ms. Sack, 38, who loves clothes, loves to shop and wears a size 12 to 14, fits her boutique's demographic. She is the main saleswoman, the model for the store's Facebook page--its chatty postings generate 20 percent of sales--and the author of the store's newsletter, emailed every Friday to 5,000 customers.
Her efforts have earned her 250 regular customers, 103 Yelp reviews, almost all of which are five stars, and about $400,000 in annual sales. Ms. Sack also owns Violette, a 1,200-square-foot shoe and accessories store tailored to plus-size women, down the street in Bucktown.

Monday, August 12, 2013

Customer Service Star #2: Waldorf Astoria Chicago

Title: Waldorf Astoria: Keep workers happy
Source: Crain's Chicago Business. 35.40 (Oct. 1, 2012): p0020.

Full Text: COPYRIGHT 2012 Crain Communications, Inc.
Full Text: 
Byline: Lisa Bertagnoli
Travel & Leisure magazine ranks the Waldorf Astoria Chicago the best large-city hotel in the continental U.S. and the 22nd-best hotel in the world. Meanwhile, Conde Nast Traveler readers give the Waldorf Astoria a 98 percent service score; the next-highest in Chicago is the Peninsula Hotel, at 95 percent.

Waldorf Astoria managers know they have plenty of competition in Chicago.  "We're in the luxury market," says Richard Evanich, 54, general manager at the Gold Coast hotel, which until earlier this year was the Elysian. "Everyone has great rooms, great bedding and beautiful suites. What will separate us from the competition?"
The answer is personal, focused service. The trick to carrying out that service: hiring people who delight in making others happy, and hiring a lot of them. The hotel employs 308 people, making the ratio of staff to customers about 2-to-1, which is the standard in the luxury hotel market.
The hotel hires painstakingly. Only 30 percent of applicants make it through the first interview, during which Kathryn Day, head of guest services, tries to discover whether the applicant has "a servant heart."
She asks them the nicest thing they've done for anyone and how they react when someone's angry. Then she listens for detail and observes how candidates "process" the question.
Experts say it's the right way to hire in the hotel business. "That impulse to care about someone isn't something you can teach," says Reneta McCarthy, senior lecturer in operations management at Cornell University's School of Hotel Administration in Ithaca, N.Y.  Promising applicants sit for as many as six interviews, and the last is with Mr. Evanich. "I want to see everyone's face," he says.

Wednesday, August 7, 2013

Customer Service Star #1: Fleet Feet

Title: Fleet Feet: Passion first, shoes second
Source: Crain's Chicago Business. 35.40 (Oct. 1, 2012): p0018.

Full Text: COPYRIGHT 2012 Crain Communications, Inc.
Full Text: 
Byline: Lisa Bertagnoli

About four years ago, when minimal and barefoot running shoes started to become popular, David Zimmer, owner of two Fleet Feet Sports stores in Chicago, didn't rush out to stock them. Rather, he started to hold minimal-shoe running classes for his customers. "We didn't feel we could bring (the shoes) in without getting a feel for them," says Mr. Zimmer.

More than 3,000 people have taken the class, and many have credited it--and, by proxy, Mr. Zimmer--with shaving minutes from their marathon miles, clocking personal bests and, best of all, making running more fun.
That customer focus governs most everything that happens at Fleet Feet. In addition to selling lots of shoes--Mr. Zimmer's Old Town store is the top-grossing in the 95-store Fleet Feet franchise system--Fleet Feet Chicago sponsors 350 events and races a year. It holds meditation and yoga classes and women's running groups. Staffers hand out free water and Gatorade--325,000 cups this year, Mr. Zimmer estimates--at local races.

"I don't want happy customers; I want 'raving fans,' " says Mr. Zimmer.

Mr. Zimmer, 47, who owns the stores with his wife, Lisa, also 47, crafted his service philosophy 25 years ago, when he sold loans to first-time homebuyers at Citibank. "I realized I was helping people achieve their greatest dream," he recalls. He has taken what he calls an "It's a Wonderful Life" approach to the sports-gear business. "I am helping people fulfill their dreams," he says. "Shoes are a byproduct of that."

Tuesday, July 30, 2013

What are the secrets to top-notch customer service?

Crain's Chicago Business asked this question, and came up with this answer:

MASTERS OF CUSTOMER SERVICE; A 'servant's heart,' a clear vision: 5 standouts reveal the keys to transcendence
Source: Crain's Chicago Business. 35.40 (Oct. 1, 2012): p0017.
Document Type: Article

Full Text: COPYRIGHT 2012 Crain Communications, Inc.
Byline: Lisa Bertagnoli
Hire good people, treat them like family, let them work their magic with customers. Then watch the accolades--and the dollars--roll in.

If customer service is that easy, then why isn't every business in Chicago like Vive la Femme in Bucktown, which has 103 glowing Yelp reviews? Or like the Waldorf Astoria Chicago, rated the 22nd best hotel in the world? Or Fleet Feet Sports, where fitness nuts pay full retail for the newest in running shoes?

The first: focus
 
"It takes focus," says Ken Blanchard, a San Diego-based management expert and author of "Raving Fans: A Revolutionary Approach to CustomerService." "It takes focus and energy and you can't have a lot of mistakes."
By "focus," Mr. Blanchard means deciding what experience a business wants to deliver to what kind of person. "You have to set parameters for what you're trying to do," he says, and that, by definition, means not being all things to all people. There's the first secret of customer service.
The second: zeal.

Tuesday, July 23, 2013

Affordable Care Act 101 Weekly Webinar Series


The Small Business Administration has created a webinar to help small business owners understand the Affordable Care Act and what it will mean for them.    Each week, SBA representatives will walk through the key pieces of the law so that small business owners can understand the facts and make the most informed decisions they can about providing health insurance for their employees. This free series will focus on both federal and state provisions to help small business owners understand how the law will affect them. 

SBA.GOV site - U.S Small Business Administration
The Affordable Care Act 101 will take place every Thursday from now through the opening of the marketplaces in October.

Wednesday, July 17, 2013

New York Times Business Bestsellers for July 2013



July 14, 2013
This Month    Hardcover Business Books
1
LEAN IN, by Sheryl Sandberg with Nell Scovell. (Knopf.) The chief operating officer of Facebook urges women to pursue their careers without ambivalence.  (Also available as a downloadable eBook or Audiobook).
2
ELEVEN RINGS, by Phil Jackson and Hugh Delehanty. (Penguin Press.) An autobiography by the coach who led the Chicago Bulls and the Los Angeles Lakers to multiple N.B.A. championships.
3
THE DUCK COMMANDER FAMILY, by Willie and Korie Robertson with Mark Schlabach. (Howard Books.) Behind the scenes at the A&E show “Duck Dynasty.”
4
COLLAPSE OF DIGNITY, by Napoleon Gomez. (BenBella.) The head of a Mexican miners’ union describes the explosion that killed 65 miners in 2006, and his subsequent fight against corporate greed and political corruption. (Not currently available in library system.  Can be borrowed by Evanston patrons via Interlibrary Loan.)
5
RUMSFELD'S RULES, by Donald Rumsfeld. (Broadside.) Leadership lessons in business, politics, war and life, from the former defense secretary.
6
FINERMAN'S RULES, by Karen Finerman. (Business Plus.) Advice for women on making good decisions both personally and professionally.
7 * THE ONE THING, by Gary Keller with Jay Papasan. (Bard.) Narrowing your concentration and becoming more productive. (†)
8
FOR WHAT IT'S WORTH, by Les Gold. (Portfolio/Penguin.) Business advice from the Detroit pawnbroker and reality TV personality.
9
YOUTILITY, by Jay Baer. (Portfolio/Penguin.) A marketing plan to provide free, useful information as a way of building customer relationships. (†)

Monday, July 15, 2013

Have you thought about hiring an English major?

In a recent article published on Open Forum, a business-to-business website owned and operated by American Express Travel Services, Inc., contributor Bruna Martinuzzi outlines a persuasive case for hiring English majors and other holders of degrees in the Humanities.  See if you agree:

Why English Majors are the Hot New Hires

Author, Presenting with Credibility: Practical Tools and Techniques for Effective Presentations


After years of emphasis being put on math and engineering degrees, here's why English majors may be in high demand.

Years ago while interviewing an English major, I mentioned that—for many reasons—I liked hiring individuals who have a degree in the humanities. When I finished speaking, I noticed that the applicant was slightly choked up. He said, "You are the only person who has made me feel good about my degree." It's not uncommon for English majors—or anyone majoring in the humanities for that matter—to get a bad rap. Even Marc Andreessen, founder of Netscape, not too long ago said that people should get math-oriented degrees; otherwise, they will end up working in shoe stores.

We place a great value on a STEM education (degrees in science, technology, engineering and mathematics). But are the tables turning? Are hiring managers beginning to see the value that a liberal arts education—and an English major in particular—brings to the workplace? Recently, some high-profile businesspeople came out in favor of hiring English majors. Bestselling author and small-business expert Steve Strauss, for example, has admitted that "English majors are my employee of choice." And Bracken Darrell, CEO of Logitech, had this to say: "When I look at where our business is going, I think, boy, you do need to have a good technical understanding somewhere in there, to be relevant. But you’re really differentiated if you understand humanities."

Thursday, July 11, 2013

Booklist's Top 10 Business Titles of 2013

The following list was first published July, 2013 in Booklist, and was compiled by Brad Hooper.


"The economy surrounds us like a fog. Whether or not you really understand the theories and mechanics of what makes the economy work, it’s a part of all of our lives: death and taxes and the economy. Many dimensions of the ubiquity of the economy are discussed in the following excellent books, all reviewed in Booklist from July 2012 to June 15, 2013."

The Art of Selling YourselfThe Art of Selling Yourself: The Simple Step-by-Step Process for Success in Business and Life. By Adam Riccoboni and Daniel Callaghan. Tarcher,
The authors present the components of a business philosophy that they posit as the fundamental and overarching key to success, based on the sentiment that “learning how to ‘sell yourself’ is the most important skill you can have in your working life.”

Bend, Not Break: A Life in Two Worlds. By Ping Fu and MeiMei Fox. Penguin/Portfolio
As founder and CEO of Geomagic, a “3-D digital reality solution company,” Fu speaks to the need for humanity to practice love in business relations in order to avoid inflicting pain on future generations.

The Betrayal of the American Dream. By Donald L. Barlett and James B. Steele. PublicAffairs.
The authors address key elements in the betrayal of the American dream (including globalization, outsourcing, and taxes) and offer suggestions for reversing them, including fair trade and progressive tax reform.  (Also available as a downloadable eAudiobook.)

The Click Moment: Seizing Opportunity in an Unpredictable World. By Frans Johansson. Penguin/Portfolio.
Consider this book the millennial response to carpe diem, along with pretty explicit instructions on taking advantage of Lady Luck; Johansson emphasizes following one’s curiosity to reach personal momentum and high intensity levels.

Wednesday, July 10, 2013

Startup Institute Chicago


[From the Chicago Tribune, July 09, 2013|By Wailin Wong | Tribune staff reporter]

A new program for training startup employees is launching in Chicago this fall, joining a growing collection of local resources seeking to match talent with growing technology companies.

Startup Institute was founded last year in Boston at TechStars, a startup bootcamp with locations across the country, including Chicago. Co-founder Katie Rae, managing director at TechStars Boston, said officials realized that "most founders and early-stage startups are strapped for time and don't have time to train people," especially new employees that lacked prior experience at entrepreneurial ventures.
To address the training gap, Startup Institute offers an eight-week intensive course in one of four tracks: marketing, software development, product and design or sales and business development. The program is now accepting applications for its inaugural Chicago class, which will start in October with about 60 students. Startup Institute has so far graduated three classes in Boston and has kicked off its first New York class.


Monday, July 8, 2013

Bloomberg's Recommended Business Books, June 14, 2013 (Part 2)

End This Depression Now! by Paul Krugman (Norton). The Princeton economist makes his case for more government spending and less austerity. You can almost hear his teeth gnash as he takes on the “Austerians.” (Also available as a downloadable audiobook.)

Engines of Change by Paul Ingrassia (Simon & Schuster). Ingrassia, who shared a 1993 Pulitzer Prize for writing on management turmoil at General Motors Co., presents a quirky history of American culture as seen through 15 cars.

Finance and the Good Society by Robert J. Shiller (Princeton). The influential Yale University economist argues that finance, for all its manifest failings of late, remains a force for good in society.

Financial Turmoil in Europe and the United States by George Soros (PublicAffairs). This is a compilation of op-ed articles that the billionaire investor wrote as the euro crisis boiled up. As a retread, it displays Soros’s knack for assessing market linkages and psychology on the fly.

Getting It Wrong by William A. Barnett (MIT). Poor monetary data were a root cause of the financial crisis, argues Barnett, a University of Kansas economist and former Federal Reserve Board staff member.

Hedge Hogs by Barbara T. Dreyfuss (Random House). Brian Hunter’s out-of-control trading in the natural-gas market led to the collapse of Greenwich, Connecticut-based hedge fund Amaranth Advisors LLC. Dreyfuss does a great job of providing the historical context.

The (Honest) Truth About Dishonesty by Dan Ariely (Harper/HarperCollins). We like to think of ourselves as honest. Yet experiments show that we all cheat, says the behavioral economist. (Also available as a downloadable audiobook.)

The Hour Between Dog and Wolf  by John Coates (Fourth Estate/Penguin Press). During his 12 years at Goldman Sachs Group Inc. (GS), Merrill Lynch & Co. and Deutsche Bank AG, Coates began to wonder whether testosterone and other hormones were impairing the judgment of traders -- and fueling bubbles and busts. So he retrained as a neuroscientist and conducted tests on trading floors. He synthesizes his findings in this highly speculative and absorbing book.

The Idea Factory by Jon Gertner (Penguin Press). A rich history of Bell Labs, a hothouse of 20th-century innovation.

Lean In: Women, Work and the Will to Lead by Sheryl Sandberg (Knopf). The Facebook executive offers advice to women, urging them not to pull back from career challenges years before having children. (Also available as a downloadable eBook and as a downloadable audiobook.)

Luck by Ed Smith (Bloomsbury). Serendipity molds everything from sports to politics and finance, argues the former cricketer.(Not held by Evanston Library, or any library in the consortium.)

A Nation of Deadbeats by Scott Reynolds Nelson (Knopf). The U.S. was founded by bankers who used their political connections to make lots of money. Sound familiar?

The New Geography of Jobs by Enrico Moretti (Houghton Mifflin Harcourt). A persuasive look at why some U.S. cities have prospered in recent decades while others have declined.

Octopus by Guy Lawson (Crown). Hedge-fund manager Sam Israel, who faked suicide in 2008 to escape a prison sentence for running a $450 million Ponzi scheme, was himself the victim of a con artist.

Other People’s Money: Inside the Housing Crisis and theDemise of the Greatest Real Estate Deal Ever Made by Charles V. Bagli (Dutton). Buying Stuyvesant Town/Peter Cooper Village was an ill-advised deal for Tishman Speyer and BlackRock even before the financial crisis. Bagli recounts the horror story with clarity and authority.

Plutocrats by Chrystia Freeland (Penguin Press). “Being self-made is central to the self-image of today’s global plutocrats” Freeland says. “It is how they justify their luxuries, status and influence.”

The Power of Habit by Charles Duhigg (Heinemann/Random House). Dipping into neurological case studies, Duhigg explores how our brains form habits and how we can change them. Examples range from murderous sleepwalkers to Goldman Sachs.  (Also available as a downloadable eBook, as a downloadable audiobook, and on CD.)

The Price of Inequality by Joseph E. Stiglitz (Allen Lane/Norton). Economic growth and democracy suffer when the top 1 percent of Americans earns a fifth of the country’s income and controls more than a third of its wealth, the Nobel Prize-winning economist says.

Red Ink by David Wessel (Crown Business). The Wall Street Journal economics editor presents a slim primer on the people and politics driving the U.S. budget war. (Also available as a downloadable eBook.)

Wait by Frank Partnoy (Profile/PublicAffairs). From F-16 pilots to speed traders, the best performers are those who learn to delay their responses, argues Partnoy, a former Morgan Stanley (MS) banker. (Also available as a downloadable eBook, and as a downloadable audiobook.)

What Money Can't Buy by Michael Sandel (Allen Lane/ Farrar, Straus and Giroux). The Harvard University professor who wrote “Justice” explores the moral limits of markets in civil society, from baseball to death bonds.

White House Burning by Simon Johnson and James Kwak (Pantheon). A survey of how the U.S. government, ignoring Alexander Hamilton’s precepts, piled up more than $15 trillion in debt.

Winner Take All by Dambisa Moyo (Allen Lane/Basic). China has embarked on a “commodity crusade,” making it the pre-eminent buyer of resources ranging from metals to food, says the former Goldman Sachs banker. The result may be “famine, conflict and worse” for everyone else in the decades to come.

“Why Nations Fail” by Daron Acemoglu and James Robinson (Crown/Profile). Why do some nations prosper while others remain mired in poverty? The answer lies in politics, the two economists argue in this compelling and readable study.

Wednesday, July 3, 2013

Illinois SBDC/Duman Entrepreneurship Center



The Illinois Small Business Development Center (SBDC) at the Duman Entrepreneurship Center knows that by helping small businesses launch, expand and improve their profitability, they are also helping them create jobs in the Chicago area.  And that helps everyone. That’s why they offer support and educational training programs for all entrepreneurs, including veterans, ex-offenders and even home-based businesses.

Some upcoming events:


Financing Your Small Business with SBA-Backed Loans, presented by Celtic Bank 


Tuesday, July 16, 3:00 p.m. - 5:00 p.m.
Come learn about the SBA-backed loans that Celtic Bank offers to help you grow your business:  Whether you are a looking for a Patriot, Export, Small Loan Advantage II, Express, or other type of SBA loan, Celtic can help.

Harold Washington Library, 400 S. State Street

Lower Level, Multipurpose Room A and B, Chicago, 60605
FREE.  Register here.


Tuesday, July 2, 2013

Bloomberg's List of Best Business Books, June 14, 2013 (Part 1)

Here’s a partial list of Bloomberg.com's recommended business book titles, as of June 14, 2013:


After the Music Stopped: The Financial Crisis, theResponse and the Work Ahead by Alan S. Blinder (Penguin Press). Blinder, a former vice chairman of the Federal Reserve, proves adept at making accessible the complex events leading to the financial crisis and the ways in which policy makers responded.

Antifragile: Things That Gain From Disorder by Nassim Nicholas Taleb (Random House). The author of The Black Swan returns with a book about thriving amid disorder. He focuses on systems that aren’t resistant to stress but actually profit from it. The human body, for example, gets stronger with the stress of exercise, weaker with indolence. Also available as a dowloadable eBook or AudioBook,

Are You Smart Enough to Work at Google? by William Poundstone (Little, Brown). A guide to brain-bending interview questions asked at Google and other innovative companies. “You are shrunk to the height of a nickel and thrown into a blender,” one begins. What do you do in the 60 seconds before the blades start whirring?

The Art of the Sale by Philip Delves Broughton (Penguin Press/Portfolio). The journalist who brought us
“Ahead of the Curve,” a chronicle of how he earned an MBA at Harvard Business School, uncovers the dark arts of sales -- a discipline absent from the HBS curriculum.

Bailout by Neil Barofsky (Free Press). The former special inspector general policing the $700 billion Troubled Asset Relief Program lifts the lid on the U.S. Treasury and settles scores in this angry yet illuminating memoir.

The Battle of Bretton Woods by Benn Steil (Princeton University Press). This masterful account dismantles the idyllic picture of the 1944 Bretton Woods international economic conference, situating it firmly in the tense atmosphere of the final months of World War II.

The Billionaire’s Apprentice by Anita Raghavan (Business Plus). The Galleon Group insider-trading scandal involving Raj Rajaratnam and Rajat Gupta featured arrogance, greed and, ultimately, prosecution. To Raghavan, that’s a sign that Indian-Americans have finally arrived.

The Buy Side by Turney Duff (Crown Business). A memoir by a former Galleon Group trader details his drug and alcohol-fueled implosion while providing a timely window into sleazy practices that have become the focus of federal prosecutors.

A Disposition to Be Rich by Geoffrey C. Ward (Knopf). Ferdinand Ward, the Bernie Madoff of the Gilded Age, comes to life in this elegant and perversely fascinating biography of the swindler who ruined Ulysses S. Grant.

Down the Up Escalator: How the 99 Percent Live in theGreat Recession by Barbara Garson (Doubleday). Garson writes less about the terrible things that have happened to Americans since the crash than about the resigned/resourceful ways they’re coping.

Monday, June 24, 2013

Investment Outlook & Opportunities: Overcoming Obstacles

Investment Outlook & Opportunities: Overcoming Obstacles

Wednesday, June 26, 7 pm, Community Meeting Room, Main Library title
This seminar will explore a variety of topics: the slow pace of economic recovery; anxieties about deficits and debts; the economic outlook; strategies to address the impact of inflation and interest rates; and domestic and international opportunities and hazards. Registration is requested, but not required. Register online, or call 847-448-8630.  Presented by Chad Fitzloff, Financial Advisor at Edward Jones, Inc.

Monday, April 22, 2013

New York Times Business Bestsellers April 2013


 1

 LEAN IN, by Sheryl Sandberg with Nell Scovell. (Knopf) The chief operating officer of Facebook urges women to pursue their careers without ambivalence.  (Downloadable eBook or AudioBook)





2

SALT SUGAR FAT, by Michael Moss. (Random House) A New York Times reporter reveals how food companies use science to encourage us to consume more of their products.  (Downloadable eBook)





3

SOUNDTRACK OF MY LIFE, by Clive Davis with Anthony DeCurtis. (Simon & Schuster) A memoir by the powerful music company executive.





4

EARN THE RIGHT TO WIN, by Tom Coughlin with David Fisher. (Portfolio/Penguin, $25.95.) The N.F.L. veteran’s views on preparation and toughness in the face of adversity. (†)





5

THE DUCK COMMANDER FAMILY, by Willie & Korie Robertson with Mark Schlabach. (Howard Books, $23.99.) Behind the scenes at the A&E show “Duck Dynasty.”  (Not available at EPL, but a Hold can be placed to obtain this from another library.)





6

DECISIVE, by Chip Heath and Dan Heath. (Crown Business, $26.) Strategies for making better choices in life and work. (†)





7
*
DETROIT, by Charlie LeDuff. (Penguin Press, $27.95.) A television journalist (once a staff writer for The Times) investigates the reasons for the decline of his hometown.





8

FRANCONA, by Terry Francona and Dan Shaughnessy. (Houghton Mifflin Harcourt, $28.) The manager’s Red Sox years. (Not available at EPL, but a Hold can be placed to obtain this from another library.)





9

THE POWER OF HABIT, by Charles Duhigg. (Random House, $28.) A Times reporter’s account of the science behind how we form, and break, habits.  (Downloadable eBook or AudioBook; AudioBook on CD)





10
*
LEAN ENTREPRENEUR, by Brant Cooper and Patrick Vlaskovits. (Wiley, $37.95.) Steps for becoming an entrepreneurial visionary. (†)





11

POWER OF CONSISTENCY, by Weldon Long. (Wiley, $24.95.) Prosperity mindset training for sales and business professionals. (†)  (Not available at EPL, but a Hold can be placed to obtain this from another library.)





12

TO SELL IS HUMAN, by Daniel H. Pink. (Riverhead, $26.95.) Insights from social science about how to move others.





13

PATIENTS COME SECOND, by Paul Spiegelman and Britt Berrett. (Greenleaf, $24.95.) An argument that a hospital’s success depends on how it treats it employees. (†) (Not available at EPL, but a Hold can be placed to obtain this from another library.)





14

BIG DATA, by Viktor Mayer-Schonberger and Kenneth Cukier. (Eamon Dolan/Houghton Mifflin Harcourt, $27.) The science of making sense of vast collections of information to change the way we think about business, health, politics and more.





15
*
TOTAL MONEY MAKEOVER, by Dave Ramsey. (Thomas Nelson, $24.99.) Debt reduction and fiscal fitness for families, by the radio talk-show host. (†)